Booking Terms & Conditions

Last updated: June 2025

1. Booking Eligibility

You must be 16 years or older to book a court.
Players aged 14 or 15 may book only under direct adult supervision.

2. Booking Process

All bookings are processed online via our system.
If you contact us directly, we will still complete the booking online for transparency and consistency.
A time slot is only confirmed once full payment or deposit (if applicable) has been received and a confirmation email or message has been sent.
Walk-ins are accepted only based on availability and staff discretion.

3. Payment Terms

You may pay online before the game or in person at the venue using card or cash.
We use a secure YOCO card machine system for all on-site payments.
Failure to pay in full may result in penalties or account restrictions.

4. No-Shows & Penalties

If you fail to attend your booking, a penalty fee of R100 will be charged to your account.
This fee is automatically debited to the user’s account and must be paid before any future bookings can be made.

5. Booking Duration

Standard bookings are available in 1-hour and 2-hour increments. Please arrive at least 10 minutes before your scheduled time. Your slot ends promptly at the end of your booked session regardless of your arrival time.

6. Amendments and Cancellations

Cancellations must be made at least 1 hour before your booking start time (e.g. cancel by 4:59 PM for a 6 PM booking).
If you are on a block booking plan, cancellations must be made at least 2 hours before your slot.
Failure to cancel within the required time may result in a R100 penalty fee.
Failure to attend your booking (a "no-show") is non-refundable.

7. Refund Policy

Refunds are processed only in the event of:

Technical or double-charge errors.
Venue unavailability due to unexpected closure or safety concerns.

All approved refunds will be processed within 7–10 business days to the original payment method.

8. Rules of Use

No food, glassware, or alcohol is allowed on the turf.
All players must wear appropriate footwear – strictly no metal studs.
Behavior deemed abusive, dangerous, or disruptive will result in immediate expulsion without refund.
Strictly no drugs or alcohol are allowed on the premises. Playa Arena is hosted on a school campus and all players are expected to respect the environment.

9. Bib Rentals and Add-ons

Optional bib rentals are available at R20 per set per game. This can be added during the booking process. Lost or damaged bibs will be charged at R100 per set.

10. Facility Availability

While we strive to maintain uninterrupted access to our facilities, bookings may occasionally be rescheduled due to maintenance, events, or weather-related closures. In such cases, we will notify affected users and offer alternative slots or refunds.

11. Safety and Liability

All participants play at their own risk.
While Playa Arena is not liable for personal injuries, we will provide first aid where possible.
Ensure you and your team are physically fit and able to participate in sport before attending your session.

12. Group and Tournament Bookings

For large group or tournament bookings, special terms may apply. These include deposit requirements, insurance provisions, and operational coordination. Please contact us directly at info@playaarena.co.za to discuss your needs.

13. Code of Conduct

Respect staff, players, and property at all times.
Use of foul language or violent behavior will not be tolerated.
Children must be supervised at all times.

14. Acceptance of Terms

These terms are subject to change without prior notice, and updated versions will always be made available on this page.
By booking and using our facility, you agree to these terms in full. Playa Arena reserves the right to modify these terms at any time. Updates will be published on this page with the “Last Updated” date reflected accordingly.

If you have any questions or concerns about these terms, please contact us at info@playaarena.co.za.

By using this website and our booking platform, you acknowledge and agree to the terms outlined in this Privacy Policy.