Cookie Policy

Last updated: June 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience by remembering your preferences, enabling essential functionality, and gathering usage data.

2. Why We Use Cookies

Playa Arena uses cookies for the following purposes:

• Essential Cookies: Required for core functionality such as logging in, navigating securely, and processing bookings.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data for analytical purposes.
• Functional Cookies: Remember your preferences such as language and layout settings.
• Marketing Cookies: May be used in future to deliver targeted ads or promotional content through trusted third-party platforms.

3. Types of Cookies We Use

The cookies used on our website fall into the following categories:

• Session Cookies: Temporary cookies that are erased when you close your browser.
• Persistent Cookies: Stored on your device until they expire or are deleted by you.
• First-party Cookies: Set by our own domain (playaarena.co.za).
• Third-party Cookies: Set by external services we may use, such as Google Analytics.

4. How to Control or Delete Cookies

You have full control over how cookies are used on our site. You can:

• Adjust your browser settings to block or delete cookies at any time.
• Decline non-essential cookies using our cookie banner that appears upon your first visit.
• Use "Do Not Track" features in your browser if supported.

Note that blocking essential cookies may impact the functionality of the site, including bookings and user authentication.

5. Third-Party Cookies

We may use trusted third-party services that use their own cookies, including:

• Google Analytics: Tracks usage and behavior anonymously to help us improve our platform.
• Facebook Pixel (future use): To support retargeting for events and promotions.
• YOCO or payment gateway cookies: Used for secure payment processing at checkout.

These services are governed by their own privacy policies and we encourage you to review them.

6. POPIA & GDPR Compliance

In line with South Africa’s Protection of Personal Information Act (POPIA) and the European Union’s General Data Protection Regulation (GDPR), we ensure that:

• Cookies are only placed with your explicit or implied consent (as required by law).
• You have the right to withdraw consent at any time.
• You are informed of the purposes behind cookie usage.
• We provide access to your data on request.

7. Changes to This Cookie Policy

We may update this policy from time to time. The latest version will always be available on this page and we will update the “Last updated” date at the top.

By using this website and our booking platform, you acknowledge and agree to the terms outlined in this Privacy Policy.