Privacy Policy

Last updated: August 2026

1. Introduction

Playa Arena is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR) and South Africa’s Protection of Personal Information Act (POPIA).

2. Information We Collect

Personal Information: Full name, email address, phone number, age, and other contact details when you register or book with us.
Booking Data: Information about your court bookings, game participation, and preferences.
Technical Data: IP address, browser type, device information, and cookies or similar identifiers used for functionality, analytics and consented advertising measurement.
Payment Information: Only the last 4 digits of your card or payment confirmation, if applicable. Payments are processed securely via third-party gateways.

3. How We Use Your Information

To process bookings, manage your account, and communicate updates.
To send confirmations, reminders, or important game-related info.
To analyze platform usage and improve user experience.
To comply with legal obligations or law enforcement requests.

4. Data Sharing & Storage

We do not sell or rent your data.
We may share limited data with service providers like payment processors (e.g., YOCO) and booking platforms (e.g., Skedda), solely to fulfill services.
Your data is stored on secure servers with access restrictions.
Data backups are encrypted and access is restricted to authorized personnel only.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Booking and transaction data may be retained longer for reporting and accountability.

6. Your Rights

You have the right to:

Access and request a copy of your personal data.
Request correction or deletion of your personal data.
Withdraw consent for specific uses of your data.
Object to processing or request data portability.
File a complaint with the Information Regulator (South Africa) or an appropriate data protection authority (EU residents).

7. Third-Party Links

Our site may contain links to external websites (e.g., social media or payment processors). We are not responsible for the privacy practices of these third parties. We recommend reviewing their respective privacy policies.

8. Cookies, Analytics & Advertising Measurement

Essential storage supports sessions, security and core website functions. Optional analytics and marketing storage is controlled through the website cookie preference centre. Google Analytics measures website usage and booking intent. When marketing consent is granted, the Meta Pixel measures advertising-related website activity, including a 15-second visible-engagement signal on the embedded Skedda booking area. That signal is a booking-interest proxy and is not a confirmed booking. Completed bookings inside Skedda are not exposed to the Playa Arena website Pixel through the cross-domain embed. For more information and to change your choices, refer to our Cookie Policy.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 unless under direct supervision of a parent/guardian or booking by a responsible adult. Users must be 16+ to book, or 14+ with adult supervision.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and the “Last Updated” date will be revised accordingly. Continued use of our services signifies acceptance of the changes.

By using this website and our booking platform, you acknowledge and agree to the terms outlined in this Privacy Policy.